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At Cartón Sultana, we believe that trust is built through open communication, transparency, and a commitment to doing the right thing.
That is why we provide our Integrity Line, a secure and confidential channel where employees, customers, suppliers, and business partners can report or share:
Any situations that may be contrary to our values, internal policies, or Code of Conduct.
Ideas and proposals that help us improve our processes, services, and work environment.
Positive feedback or commendations for actions, individuals, or teams that exemplify our values.
Every comment helps us strengthen our culture and continuously improve. All information will be handled confidentially and reviewed by the appropriate team.
The Trust Line is available to employees, customers, suppliers, business partners, and anyone related to Cartón Sultana.
You can submit reports regarding behaviors or situations that you consider inappropriate, as well as suggestions to improve our processes or recognition messages for individuals and teams for their outstanding performance.
Yes. All information will be handled confidentially and will only be reviewed by authorized personnel responsible for providing the appropriate follow-up.
Yes. If you prefer, you can submit your report without providing personal information. However, sharing contact details may help facilitate follow-up on the case when necessary.
Each case is reviewed by the appropriate department, which will analyze the information and follow up according to Cartón Sultana’s internal policies and procedures.
Yes. The Trust Line is also a space to share improvement ideas and recognize the actions of individuals or teams that reflect our values.
Camino a la Huasteca 330
Col. El Lechugal,
Santa Catarina N.L.
C.P. 66376 México
Tel.+52 (81) 8122 2500